Virtual Think Tank Frequently Asked Questions

How much does it cost to participate in a Virtual Think Tank? The registration fee for participation in each real time Virtual Think Tank is $195.  NERCHE also offers recordings of single Virtual Think Tanks for $100.  Recordings will be made available on the NERCHE website to registrants one week after the real time sessions. 

What does my purchase of a real time Virtual Think Tank include? Your purchase includes participation in the Virtual Think Tank real time session as well as online access to the session recording, Virtual Think Tank materials (including presentation slides), and readings.

What does my purchase of a Virtual Think Tank recording include?  Purchase of Virtual Think Tank recordings includes online access to a recording of the Virtual Think Tank real time session as well as Virtual Think Tank materials (including presentation slides) and readings for that particular session.  Recordings will be made available on the NERCHE website one week after the real time sessions for unlimited streaming for up to one year.

What are the technology and equipment requirements for participating in Virtual Think Tanks? In order to participate in a Virtual Think Tank real time session, you will need a telephone (landlines are optimal) and a computer with an Internet connection. NERCHE utilizes WebEX, a teleconferencing application that allows participants to view documents through a web browser while taking part in a conversation via telephone.

How do I login to the WebEX application to participate in a Virtual Think Tank? After you register, NERCHE staff will contact you one week prior to the Virtual Think Tank real time session with specific login instructions for WebEX that are unique to the session. In order to fully participate in the Virtual Think Tank real time session, it is important to login to both the online and audio portions of the session. Participants are encouraged to login to the meeting at least 15 minutes before the call begins. You may be asked to install a web interface prior to the beginning of the meeting.

How can I contact NERCHE with technical questions? For technical assistance before or during a Virtual Think Tank real time session, you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line: "Virtual Think Tank Help" or call George Luke at NERCHE: (617) 287–7740.

Can I host a group to participate in Virtual Think Tanks? Your purchase permits one login connection with WebEX. However, you may login with the single connection and convene a group to join you in participating in the Virtual Think Tank.

What are the payment methods for Virtual Think Tanks? When placing your order, you can choose to be invoiced or you can select the purchase order option if your organization requires you to use a purchase order. We request that NERCHE receives your payment within 30 days of registering for a Virtual Think Tank. 

You will be sent an e-invoice 3 to 5 business days after registering for participation in a Virtual Think Tank or for a Virtual Think Tank recording. If you would like to pay by check, simply print off the invoice and send it with your check to NERCHE.

If you would like to pay by Purchase Order, print off the invoice and obtain a Purchase Order number from your institution.  Return the invoice to NERCHE with the "Purchase Order Number" section completed. You can return the form by emailing NERCHE a scanned copy, faxing it to NERCHE, or mailing it to NERCHE.

What are NERCHE's mailing and billing addresses?

NERCHE's billing and mailing address are the same:

New England Resource Center for Higher Education
College of Education and Human Development
University of Massachusetts Boston
100 Morrissey Blvd.
Boston, Massachusetts 02125

Other ways to contact NERCHE:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax number: 617-287-7747

What is NERCHE's Virtual Think Tank cancellation policy? If you would like to cancel at any point 14 days before the date of the Virtual Think Tank real time session, NERCHE will provide you with a refund less a $50 processing fee.

NERCHE does not honor refund requests made less than 14 days before a Virtual Think Tank real time session. In this instance, you can access the Virtual Think Tank presentation and materials online after the real time session.  Please note that if you do not participate in the Virtual Think Tank real time session or contact us regarding a cancellation as outlined above, we cannot issue a refund.

If NERCHE cancels a Virtual Think Tank session for any reason, you are entitled to a full refund or you may apply the credit toward a future NERCHE Virtual Think Tank. 

How can I contact NERCHE about future Virtual Think Tanks or suggest a topic for Virtual Think Tanks? If you have any questions, comments, or suggestions, please contact Kristal Enter at (617) 287-7670 or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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